help and faq
We're all about making life easier for you busy moms and dad!
Step 1: Subscribe here and choose your child's gender and age for your first box.
Step 2: Get excited when you see that special email with your tracking number on it! Our boxes ship around the 5th every month and will be delivered to your door just in time to enjoy them for the entire month.
Step 3: Rock those adorable outfits! Your little babe has 3 new stylish outfits, with no extra effort on your part!
The Lundyn.Porter ‘Organic Essentials’ subscription box is designed to simplify your mornings and keep your little babe comfy, cozy and stylish in a flash. This subscription delivers 2 classic 100% organic cotton bodysuits to your door every month so you never have to seek out those essential items again!
You can choose to receive 2 solid white bodysuits, 2 solid black bodysuits, or 1 of each each month.
Our monthly cut off date is the last day of the month.
Easy! Just follow these steps:
FIRST - Make sure to change your size BEFORE your monthly renewal on the 10th, or it won't apply until the following month.
1) Log in HERE (your account) and choose Manage Subscription.
2) Under your subscription, click "Products in Subscription
3) Click "Change Size and/or Color"
4) Choose your new size and save!
Easy! You can skip just one month, pause your subscription for an indefinite time, or cancel. Here's how to do each. Just make sure to do this before your monthly renewal.
To skip a month:
1. Log into your account and choose "manage subscription"
2. Choose Upcoming Shipments
3. Find the month you want to skip and choose "Skip Shipment"
You're set!
To pause your subscription:
1. Log into your account and choose "manage subscription"
2. Under "Subscription Status", select Pause Subscription.
3. You're set! Your subscription will be paused and you will not be charged until your resume it yourself. Resume your subscription by following the same steps.
To cancel your subscription:
1. Log into your account and choose "manage subscription"
2. Under "Subscription Status", select Cancel.
We bill monthly on the 10th. You will not be charged for your second box until your receive your first box.
1. Log into your account.
2. Choose "Manage Subscriptions"
3. Choose "Change Payment Method"
4. Enter your new payment and click Save.
We accept both Paypal and Credit/Debit Card orders from the following merchants: Visa, Mastercard, American Express, Discover, Diners, Maestro, and JCB.
After a subscription payment fails, our system will retry the payment every 24 hours. You will receive an email that it has failed, so please update your payment information as soon as possible and wait for the system to retry it. If it is still not going through, email us at support@lundynporter.com
Oh no! Email us at support@lundynporter.com and we'll help you out.
Shipping is free in the United States.
Boxes are shipped the first week of the month, but this may slightly vary during holiday seasons. It typically takes 3-6 days to arrive after being shipped depending on your location.
We use USPS First Class & Priority Mail.
We currently only ship to the United States and domestic territories.
Once your box is shipped, you will receive an email from our shipping platform containing the details of your shipment and your tracking number!
1. Log into your account.
2. Click "Manage Subscription"
3. Select “Addresses”
4. Update your shipping address and save.
Oh no! We totally hate when that happens. Unfortunately, once it’s shipped, we have no control over the package and it’s in the hands of USPS :-( However, we always do everything possible to make sure you get your box! Here’s what we suggest if this happens:
1) Check with all your neighbors and your postman/woman to see if they have seen it. Luckily it's a distinctive package and easy to remember.
2) Wait a few more days. We know this is SO hard when you’re waiting on cute outfits, but we have seen many instances in which USPS marks a package as delivered when it has NOT been delivered just yet. We’ve also seen packages show up up to a week after it was marked as delivered. While you’re waiting…
3) Go to your local post office if you’re able to - Sometimes packages get held there for odd reasons!
4) File a claim with USPS - You can do this super quickly online and this also sometimes makes it "magically" appear!
5) If you have no luck with any of this and its been a few more days, let us know and we will make sure you get your box.
We often print labels ahead of shipping time to get organized, and sometime you will receive your tracking email before we are finished with shipping. We know it's hard, but please be patient! :-) During subscription shipping, we ship through the 5th. If your tracking has not updated by the 6th, shoot us an email and we'll check on it for you!
Because of the nature of a subscription service, we do not accept regular returns for credit or refunds. However, we do accept exchanges for the following:
Wrong size
We want your box to be absolute perfect and fit your babe, of course! We will remind you monthly to check/upgrade your size, but if you input the wrong size, please email us at support@lundynporter.com to start an exchange.
Quality/Damage Issues
If your item is damaged or has a quality issue, we will absolutely take care of it for you and make sure you get a quality replacement or a refund! Please email us at support@lundynporter.com!
Refunds will be applied at our discretion for valid coupons, damaged items, wrongful renewals, or other special circumstances.
If your item is damaged or has a quality issue, we will absolutely take care of it for you and make sure you get a quality replacement or a refund! Please email us at support@lundynporter.com and include photos of the outfit/explanation of the damage.
We want your box to be absolute perfect and fit your babe, of course! We will remind you monthly to check/upgrade your size, but if you input the wrong size, please email us at support@lundynporter.com to start an exchange.
We currently only ship to the United States and domestic territories.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@lundynporter.com
